Our transmission went out while we were traveling with our family, and Charlie’s Foreign Car truly went above and beyond during one of the most stressful parts of our trip.
They welcomed us to stay in the lobby while we figured out an Uber and our next steps. They made sure our kids had Wi-Fi, snacks, and drinks, and even recommended hotels near the beach so we could make the best of an unfortunate situation.
Our insurance company was incredibly difficult to work with, but Charlie’s handled everything with professionalism and patience. They kept us informed every step of the way and knew exactly how to navigate the insurance process. They actually could have had our truck repaired in just a few days, but they waited to make sure the insurance company approved every part of the repair before moving forward, which ultimately protected us.
We had to leave our truck with them and head back to Oregon. Within two weeks, they had a brand-new transmission installed. They also sourced the transmission directly from the dealership, so it came with a warranty, giving us extra peace of mind.
I can’t recommend Charlie’s Foreign Car enough. They didn’t just fix our truck, they treated our family with kindness, honesty, and genuine care during a really stressful experience (and not just one person… ALL OF THEM DID! Front desk to mechanics). If you’re looking for a shop you can trust, this is it.
